Orders on Shtelle.com are generally processed within 24 hours from receipt of payment and are shipped via express shipping services that deliver the items in 3 to 5 working days after collection (Italy and Germany).

• Delivery time for European destinations: 5/7 Days
• Delivery time for International destinations: 10/14 Days

When the parcel is dispatched from our warehouses, you will receive an email confirmation of the shipment and if you provided a mobile phone when completing the order, the courier will automatically notify you of the various shipment statuses via SMS.

If your order hasn't been processed yet, email us at shtelleyarns@gmail.com with the address you'd like to receive it. Please note that after receiving the shipping confirmation email, it won't be possible to update it.

Yes, as soon as your package leaves our warehouse, you'll receive a shipping confirmation email with the parcel's tracking number that you can open to discover the shipment status.

Please note that the courier may take up to 1-2 business days to register your shipment status.

If your tracking number isn't working, please reach out to us at shtelleyarns@gmail.com

You have 15 days from the delivery of your parcel to return an order on Shtelleyarns.com The procedure is completely online and easy to follow.
Shtelleyarns.com offers two refund options: credit voucher or cash refund. In both cases Shtelleyarns.com will refund all payments relating to the returned order while you are responsible for handling the return shipping.

Online returns procedure

1. Login to your account (no password required)
2. Open the page related to the order for which you want to make a return
3. Select ‘Request return’.
4. Choose the item(s) you wish to return and for each one indicate the reason for return
   Indicate in the notes any products with which you wish to exchange your item(s)

Once your request is sent, you'll receive a return confirmation email within 72 hours. If your request is approved you will receive an email containing the address to which the items to be returned should be sent and details regarding any exchange or refund.

To proceed you must have available:

• The original packaging, not worn and intact in all its parts
• The original invoice contained in the package

As soon as we receive the return, we're going to check the items conditions and proceed with the refund if it's approved.

Please note that it may take up to 7 calendar days to receive the refund on the original payment method since we receive the package.

If the purchased product is faulty, reach out to us as soon as possible to receive a free change and to send the damaged item back to us.

Write us at shtelleyarns@gmail.com specifying the order number and attaching a clear picture of the problem experienced.

Ready to ship products and Pre-order items can be returned within 15 calendar days after the delivery in the same condition that you received them: unworn with all tags and in their original packaging.

Please note that all gift cards are not refundable.

Piazza del Combattente 3 | 37031 | Illasi, Verona | Italy
+49 17641689006 | +39 3458360645
www.shtelleyarns.com
www.instagram.com/shtelleyarns
shtelleyarns@gmail.com

You have 15 days from the delivery of your parcel to exchange an item included in your order. The procedure is completely online and easy to follow.
You are responsible for handling the return shipping, while Shtelleyarns.com will handle the costs of the product to be shipped in return.

Online exchange procedure:

1. Login to your account (no password required)
2. Open the page related to the order for which you want to make a return
3. Select ‘Request return’.
4. Choose the item(s) you wish to return and for each one indicate the reason for return
   Indicate in the notes any products with which you wish to exchange your item(s)

Once your request is sent, you'll receive an exchange confirmation email within 72 hours. If your request is approved you will receive an email containing the address to which the items to be returned should be sent and details regarding any exchange or refund.

To proceed you must have available:

• The original packaging, not worn and intact in all its parts
• The original invoice contained in the package

Piazza del Combattente 3 | 37031 | Illasi, Verona | Italy
+49 17641689006 | +39 3458360645
www.shtelleyarns.com
www.instagram.com/shtelleyarns
shtelleyarns@gmail.com

By purchasing Pre-order products through a pre-sale, you are securing the product to be shipped to you as soon as it becomes available. Delivery time for Pre-order products is approximately 30 days. Any orders containing a pre-sale item will not be shipped until the pre-sale item becomes available to ship.